Conditions of Use

CYBER ROBOTICS Privacy Policy

Information we collect
1) CYBER ROBOTICS will only collect the information you have provided to us, based on the information you have filled out on the sign up page.
For Individual Customers;
Currency, ID, Password, Name, E-mail, Telephone, Mobile Number, Shipping Address
For Corporate Customers;
Currency, ID, Password, Name, E-mail, Telephone, Mobile Number, Shipping Address
Company Name, Name of the representative, Company Address
2) We may also collect additional information that you have provided to us separately.
ex. temporary mailing address, shipping address, etc.

3) We will not keep records of any information that you have provided to us for temporary use, which you have requested us to delete immediately after using them.
ex. payment information (credit card #)
4) We will not collect any information of you provided by a third party, unless you have granted the third party to provide the information to CYBER ROBOTICS.

How we use your information
1) CYBER ROBOTICS will mainly use your information when processing your orders.
ex. shipping address, recipient’s name, phone number, etc.
2) We may use your e-mail address to send you newsletters or other important notices, provided that you have set your My Page settings to receive our mails.
* In case of important notices, we may send mails to you regardless of your settings.
3) We may use your information for statistical analysis, such as counting the number of customers we have in different regions.
* Analysis results will only be kept within CYBER ROBOTICS, and will not be shared with other parties.

To whom do we disclose your information?
CYBER ROBOTICS will only hold the information to ourselves, and will not disclose the information to any other parties other than shipping companies without your consent.

CYBER ROBOTICS SHOP Conditions of Use

> All orders will be shipped out within 2-4 weeks (Normally ships out within 7 working days when in stock).

> If multiple orders are placed on the same day, they will be shipped in the same package, unless requested to ship separately by order. If an error is discovered in your order that requires change or cancellation, please contact us immediately.

> If an order is placed and the payment is not settled within 7 days, it will be automatically be cancelled. If necessary, please re-place the order and make the payment in a timely manner.

> Please note that destination charges (import tax, customs duty, etc.) are not included in the shipping charges.
* We will not be able to calculate fees other than the shipping charge itself.
* If there is a problem at your local customs and the customer decides to return the product to us,
and if the problem is not related to us (i.e. it is due to the destination country’s policy, etc.),
the customer must pay for the round trip expense in order to get the refund for the return.
* Please refer to the online shop’s FAQ page for details.

> If paying by wire transfer, please note that the customer is responsible for the sender’s AND receiver’s bank fee.
* If the sender does not pay the fee, we may keep the delivery on hold until the fee is paid.